264 Mbps. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. However, although the company. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. And so, for average-sized households needing to be online at the same. Up to 3 WiFi Pods if needed. + Virgin Phone line for £17. Number of inclusive HD channels depends on package. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. There are five main perks you get for being a Virgin Media and O2 customer: 1. All of the products on this page are subject to survey, network capacity and a credit check. Compare all broadband deals. Set up a Hub. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. The new fibre phone line is designed to work with the same phones as the old copper line. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. £8p/m extra or included with Gig1 or Volt. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. If you cancel your service during your minimum term an early disconnection fee will apply. Continue to checkout . your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. Excludes Essential broadband customers from 10 November 2022. Step 2: Order your Virgin Media Broadband service. You can find these details at the top right hand corner of your bill. Internet access and registration required. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media broadband speeds. Discount Codes Last Tested: 15 November, 2023. Gig1 Fibre Broadband (average download speed 1130Mbps). Real. Service 53. All of the products on this page are subject to survey, network capacity and a credit check. Standard broadband, also known as ADSL broadband, on the other hand, relies on copper tubes to transfer data from the exchange. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. TiVo. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. All our deals are unlimited broadband. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Working hard to help connect the nation, shop our offers and order online. Broadband. Introduction; 1. Virgin TV 360. EE vs Virgin Media: average broadband speeds. A new secure password will be generated for you. Customer score. Its broadband without a landline only works out around £5 less than its standard packages. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. Out of 5,590,397 speed tests recorded on the BT network. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Over 400 servers in the UK and over 5,500 worldwide. Your broadband speed. €75 a. 2. This promotion means you won’t pay the usual setup fee of £35. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. The Service you do for others is the rent you pay for your room here on. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. £5. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Booking an engineer is easy with Virgin Media. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. 360 box on par with Sky Q in terms of its functionality and access to channels and additional services. g. Broadband & sim deals. If the problem is on their network and they. The plan has no fixed-term contract length and. Noel joyce WiFi going on and off here in Limerick. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. My virgin Mobile account allows you to manage your virgin mobile services. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Virgin Media broadband help and support. Virgin Media Broadband pros and cons. 99pm. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Compare broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Simply press 1 when you get through to the automated menu, and you'll be put. Speed, usage, customer support and more are just as important when it comes to choosing a broadband provider that’s right for you. £8p/m extra or included with Gig1 or Volt. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. 50 per. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Contact centres are also affected, it said in a statement on Twitter. These lines are also open seven days per week, from 8am to 10pm. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. The new Stream box will connect wirelessly to the internet. Pretty cool, right? When will. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 6. £8p/m extra or included with Gig1 or Volt. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. What. Mon - Fri 9am to 6pm Billing and Sales. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. Mon - Fri 9am to 6pm Billing and Sales. All our services will be set up so, once you’re in your. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Virgin Mobile - Other legal stuff from 17 June 2022. 12 month or 30-day rolling contracts. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. It is a nominal requirement that each active node (e. How to cancel your Virgin Media contract. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Excludes broadband faults and broadband network outages. Set top boxes and apps. Virgin Media change your package help and support. Billing and payments. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. TV 360 and home phone not currently available in 2022/23 network expansion areas. Only available to customers on bundles with M50 broadband and above. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. As Virgin Media first rolled out its fastest 'Gig1' broadband service a couple of years back, it supplied the hastily summoned Hub 4 router to early adopters. Speed. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. Up to 3 WiFi Pods if needed. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Exclusive student broadband deals with an '. Up to 3 WiFi Pods if needed. Take a look at how our speeds compare to our competitors’ fastest median download speeds. 18 EDT. Cost of living crisis. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. Set up and change your Direct Debit details. I recently left Virgin Media and the process proved time-consuming and stressful. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. All TV packages include Sky Q, Sky's revolutionary set-top box. Excludes broadband faults and broadband network outages. If you have mobile with us:. Virgin Mobile – 789 on a phone of ours. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. When you place your order, we'll let you know. Virgin Media has been hit by a widespread broadband outage in the U. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Keep everyone online . If you’re a Virgin Mobile customer, dial 789 from your Virgin Mobile phone, or 0345 6000 789* from any other phone. Customers who subscribe to paid services through Virgin Media. Make sure you have your Account number and Area reference number to hand. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. A free WiFi Hub 3. It can take 5 to 10 minutes to restart. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. Virgin Fibre Areas only. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Virgin Media sometimes goes down for customers. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. However, as providers have been found to have missed the deadline to introduce these new rules, you may wish to contact Virgin Media to confirm you are leaving,. on 22-01-2021 21:16. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Save for Sections A. Choose. New customers can get up. You can also end your contract by writing a letter and. Fab Fibre Broadband. These are arrival timeslots. There’s a network fault in your area. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a super speedy 1. Broadband. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. It’s official! Virgin Media broadband comes with 99. Availability of services from other major UK ISPs will differ from Virgin Media’s services. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Landline packages. Loaded TV : Minimum period of 12 months applies. Customers across the country were reporting a complete failure of their broadband service for. Virgin Media services are only available in eligible Virgin Media network areas. Simply enter your address into our broadband postcode checker. 4Mbps in March 2023. If you think you’ve used the incorrect bank account details when paying via bank transfer. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. If you’re not currently a Virgin Media customer, you’ll need to get Virgin Media broadband before you’re able to get a Stream box. Further exclusions & legal stuff apply. Virgin Media O2 launched its first ever joint product, Volt, in October 2021, which offers exclusive benefits when your household is with both Virgin Media and O2. In terms of speed, Virgin Media comes out top – indeed, it’s the fastest widely-available provider in. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. 4 or A. Virgin Media services are only available in eligible Virgin Media network areas. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. M250. Black Friday sale ends on 27th November. It's so easy and we've even written the letter to get you started. All our deals are unlimited broadband packages - download and stream what you like. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Not a customer? Talk to us about joining: 1800 940070. £8p/m extra or included with Gig1 or Volt. Reviewers complaining about Virgin Media most frequently mention customer service problems. Set up a guest network. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Broadband Only. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. Discover more about Virgin Media O2 . So don't BS me with your stupid replies. Fibre broadband. Virgin Media reserves the right to withdraw this offer at any time. Landline packages. At least 30Mbps download speeds in every room or £100 one-off credit. Automatic compensation scheme. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). Here's a full list of all the channels included in Virgin Media TV and broadband packages. for the second time in a day. Get more information on the advertised Virgin Media broadband speeds here. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. See also. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Overview. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Virgin Fibre Areas only. Find the best deal for you with average speeds of up to 1130Mbps. Virgin Media Television. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). 26 April 2022. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Recycle or return your kit. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Go even faster than M250. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. To cancel your Virgin Media broadband service, you should call 0345 454 1111. TV packages. It's such a useful link that it's on every page of the Community! 2. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. Price details. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Call 01 267 8670. Check your postcode: 2. You might also need to change it if your current package isn’t available at your new address. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Check Virgin Media availability. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. This even includes the firm's ultimate. Nobody welcomes a price increase, and we get that. Fibre broadband. TV 360 and home phone not currently available in 2022/23 network expansion areas. * WiFi hotspots. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media's ultrafast broadband packages combine high-speed. Date of. Unreliable Broadband Service. Virgin Media services are only available in. We’re so confident in this technology that we’ve launched. Virgin Media is part of NTL:Telewest. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Further exclusions & legal stuff apply. Email. Online via the Virgin Media website. c9876fef3bd41fbc. Virgin Media has often upgraded customers’ broadband speeds for free, timed with price rises. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. At least 30Mbps download speeds in every room or £100 one-off credit. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Decent speeds for everyday use. 1Gb Broadband + Loaded TV. You can also visit an O2 store. If your service doesn’t start on the agreed date, or if your engineer appointment is missed, your provider will pay compensation automatically – meaning you don’t need to take any action to receive the compensation. Zen Internet. You just need to give Virgin Media 30 days’ notice that you want to leave. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. 12 month contract. ’. Virgin Media services are only available in eligible Virgin Media network areas. Get superfast broadband, calls and award-winning TV content with Sky. Step 2: Get connected. Excludes broadband faults and broadband network outages. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. Unfortunately, in 2023 Virgin Media was plagued by a number of outages, some of which lasted hours at a time, leaving customers unable to get online or access their Virgin Media emails. Virgin Media engineer installation. 99 a month. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Virgin Mobile package. All our services will be set up so, once you’re in your. Here’s what you need to know: Great, affordable prices. “However, as a gesture of goodwill, we have removed the. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Make a payment in My Virgin Media. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. During a vishing call, you may have asked to download. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. You just need to give Virgin Media 30 days’ notice that you want to leave. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. TV 360 and home phone not currently available in 2022/23 network expansion areas. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. It's so easy and we've even written the letter to get you started. QuickStart, set up and connections. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. 190+ channels. Remove any unwanted software that may have been installed. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Access your bills, diagnose faults and manage your package. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Its headquarters are at Green Park in Reading, England. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. O2 have a team dedicated. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. TV on the go. Virgin Media has roughly 3. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Further exclusions & legal stuff apply. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Then just connect your various devices to the dongle. 2. Available with M50 broadband or faster. Reset Hub password. My Virgin Media makes managing your account easier with all your information in one place. Mobile customers can also use the app to keep on. Email. 4K compatible TV/device required to watch Ultra HD. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. The quickest way to do this is by calling Virgin Media’s customer service team on 0345. K. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. We do broadband. Although those who do receive excellent speeds, great customer service and a range of. Virgin Media M50: 54Mbps avg. VirginMedia. Intelligent WiFi Plus Service: Virgin Media customers only. Unlike BT and Sky, Virgin Media runs on its own cable network. Broadband, TV and Landline offers. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible.